adidaman27
Posts: 13 +0
My wife's computer (Windows 10, Acer) started acting up about 2 weeks ago. She would open up Google Chrome web browser and then the whole right side of the screen, where the "notifications" show up, would fill up top to bottom with a bunch of weird antivirus messages (e.g. Cleaning needed, click here...Download this protection software...etc.)
I told her not to click anything and restart her computer. She ran her Windows Defender Antivirus Scan after restart and it found "Trojan:Script/Wacatac.H!ml" in the Cache of her Google Chrome folder (AppData\Local\Google\Chrome\User Data\Default\Cache\Cache_Data\f_069977). I told the antivirus (Windows Security Antivirus) to quarantine the file and remove it. Once we did and restarted again, Google Chrome is still doing the same thing. She can use other browsers like MS Edge, but Chrome always creates those notifications.
I'll post the logs below. I'm grateful for any help offered. Thanks for your time!
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 15-06-2023
Ran by emily (administrator) on EMILYS2IN1 (Acer Aspire R5-571TG) (16-06-2023 22:10:20)
Running from C:\Users\emily\Downloads\FRST64.exe
Loaded Profiles: emily
Platform: Microsoft Windows 10 Home Version 22H2 19045.3086 (X64) Language: English (United States)
Default browser: Chrome
Boot Mode: Normal
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(Acer Incorporated -> Acer Incorporated) C:\Program Files\Acer\Acer Quick Access\QAAgent.exe
(C:\Program Files (x86)\EPSON Software\Epson Printer Connection Checker\EPPCCMON.EXE ->) (Microsoft Windows -> Microsoft Corporation) C:\Windows\splwow64.exe
(C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe ->) (Intel(R) pGFX -> Intel Corporation) C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_140ca414b7e07d19\igfxEM.exe
(C:\Program Files\Acer\Acer Quick Access\QASvc.exe ->) (Acer Incorporated -> Acer Incorporated) C:\Program Files\Acer\Acer Quick Access\QAAdminAgent.exe
(C:\Program Files\Acer\Acer Quick Access\QASvc.exe ->) (Acer Incorporated -> Acer Incorporated) C:\Program Files\Acer\Acer Quick Access\QALockHandler.exe
(C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe ->) (Malwarebytes Inc. -> Malwarebytes) C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
(C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe ->) (NVIDIA Corporation -> NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
(C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe ->) (NVIDIA Corporation -> NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
(C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe ->) (NVIDIA Corporation -> NVIDIA Corporation) C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe
(explorer.exe ->) (Apple Inc. -> Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
(explorer.exe ->) (Apple Inc. -> Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe
(explorer.exe ->) (Apple Inc. -> Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudPhotos.exe
(explorer.exe ->) (Apple Inc. -> Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
(explorer.exe ->) (Dolby Laboratories, Inc. -> ) C:\Program Files\Dolby\Dolby DAX2\DAX2_APP\DolbyDAX2TrayIcon.exe
(explorer.exe ->) (Microsoft Corporation -> Microsoft Corporation) C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe <50>
(explorer.exe ->) (Realtek Semiconductor Corp. -> Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(explorer.exe ->) (Realtek Semiconductor Corp. -> Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
(explorer.exe ->) (SEIKO EPSON CORPORATION -> Seiko Epson Corporation) C:\Program Files (x86)\EPSON Software\Epson Printer Connection Checker\EPPCCMON.EXE
(explorer.exe ->) (Skype Software Sarl -> Skype Technologies S.A.) C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.98.3407.0_x64__kzf8qxf38zg5c\Skype\Skype.exe <5>
(Intel(R) Rapid Storage Technology -> Intel Corporation) C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
(NVIDIA Corporation -> Node.js) C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe
(SEIKO EPSON CORPORATION -> Seiko Epson Corporation) C:\Program Files (x86)\EPSON Software\Download Navigator\EPSDNAVI.EXE
(services.exe ->) (Acer Incorporated -> Acer Incorporated) C:\Program Files\Acer\Acer Quick Access\QASvc.exe
(services.exe ->) (Adobe Inc. -> Adobe Inc.) C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
(services.exe ->) (Apple Inc. -> Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(services.exe ->) (Apple Inc. -> Apple Inc.) C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(services.exe ->) (Dolby Laboratories, Inc. -> ) C:\Program Files\Dolby\Dolby DAX2\DAX2_API\DolbyDAX2API.exe
(services.exe ->) (Intel Corporation - Embedded Subsystems and IP Blocks Group -> Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
(services.exe ->) (Intel Corporation - Embedded Subsystems and IP Blocks Group -> Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
(services.exe ->) (Intel(R) CN -> Intel Corporation) C:\Windows\System32\IntelSSTAPO\ParameterService\ParameterService.exe
(services.exe ->) (Intel(R) pGFX -> Intel Corporation) C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_140ca414b7e07d19\igfxCUIService.exe
(services.exe ->) (Intel(R) pGFX -> Intel Corporation) C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_140ca414b7e07d19\IntelCpHDCPSvc.exe
(services.exe ->) (Intel(R) pGFX -> Intel Corporation) C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_140ca414b7e07d19\IntelCpHeciSvc.exe
(services.exe ->) (Intel(R) Rapid Storage Technology -> Intel Corporation) C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
(services.exe ->) (Malwarebytes Inc. -> Malwarebytes) C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
(services.exe ->) (Microsoft Corporation -> Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\PresentationFontCache.exe
(services.exe ->) (Microsoft Windows Publisher -> Microsoft Corporation) C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.23050.5-0\MsMpEng.exe
(services.exe ->) (Microsoft Windows Publisher -> Microsoft Corporation) C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.23050.5-0\NisSrv.exe
(services.exe ->) (NVIDIA Corporation -> NVIDIA Corporation) C:\Program Files (x86)\NVIDIA Corporation\NvTelemetry\NvTelemetryContainer.exe
(services.exe ->) (NVIDIA Corporation -> NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
(services.exe ->) (NVIDIA Corporation -> NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe
(services.exe ->) (Qualcomm Atheros -> Windows (R) Win 7 DDK provider) C:\Program Files (x86)\Bluetooth Suite\AdminService.exe
(services.exe ->) (SEIKO EPSON CORPORATION -> Seiko Epson Corporation) C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S60RPB.EXE
(services.exe ->) (SEIKO EPSON Corporation -> Seiko Epson Corporation) C:\Windows\System32\escsvc64.exe
(svchost.exe ->) (Acer Incorporated -> ) C:\OEM\Preload\FUBService\FUBService.exe
(svchost.exe ->) (Acer Incorporated -> ) C:\Program Files (x86)\Acer\Care Center\ACCStd.exe
(svchost.exe ->) (Apple Inc. -> Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
(svchost.exe ->) (Apple Inc. -> Apple, Inc.) C:\Program Files (x86)\Common Files\Apple\Apple Application Support\secd.exe
(svchost.exe ->) (Intel(R) pGFX -> Intel Corporation) C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_140ca414b7e07d19\igfxext.exe
(svchost.exe ->) (Microsoft Windows -> Microsoft Corporation) C:\Windows\System32\dllhost.exe
(svchost.exe ->) (Microsoft Windows -> Microsoft Corporation) C:\Windows\System32\smartscreen.exe
I told her not to click anything and restart her computer. She ran her Windows Defender Antivirus Scan after restart and it found "Trojan:Script/Wacatac.H!ml" in the Cache of her Google Chrome folder (AppData\Local\Google\Chrome\User Data\Default\Cache\Cache_Data\f_069977). I told the antivirus (Windows Security Antivirus) to quarantine the file and remove it. Once we did and restarted again, Google Chrome is still doing the same thing. She can use other browsers like MS Edge, but Chrome always creates those notifications.
I'll post the logs below. I'm grateful for any help offered. Thanks for your time!
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 15-06-2023
Ran by emily (administrator) on EMILYS2IN1 (Acer Aspire R5-571TG) (16-06-2023 22:10:20)
Running from C:\Users\emily\Downloads\FRST64.exe
Loaded Profiles: emily
Platform: Microsoft Windows 10 Home Version 22H2 19045.3086 (X64) Language: English (United States)
Default browser: Chrome
Boot Mode: Normal
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(Acer Incorporated -> Acer Incorporated) C:\Program Files\Acer\Acer Quick Access\QAAgent.exe
(C:\Program Files (x86)\EPSON Software\Epson Printer Connection Checker\EPPCCMON.EXE ->) (Microsoft Windows -> Microsoft Corporation) C:\Windows\splwow64.exe
(C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe ->) (Intel(R) pGFX -> Intel Corporation) C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_140ca414b7e07d19\igfxEM.exe
(C:\Program Files\Acer\Acer Quick Access\QASvc.exe ->) (Acer Incorporated -> Acer Incorporated) C:\Program Files\Acer\Acer Quick Access\QAAdminAgent.exe
(C:\Program Files\Acer\Acer Quick Access\QASvc.exe ->) (Acer Incorporated -> Acer Incorporated) C:\Program Files\Acer\Acer Quick Access\QALockHandler.exe
(C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe ->) (Malwarebytes Inc. -> Malwarebytes) C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
(C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe ->) (NVIDIA Corporation -> NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
(C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe ->) (NVIDIA Corporation -> NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
(C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe ->) (NVIDIA Corporation -> NVIDIA Corporation) C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe
(explorer.exe ->) (Apple Inc. -> Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
(explorer.exe ->) (Apple Inc. -> Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe
(explorer.exe ->) (Apple Inc. -> Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudPhotos.exe
(explorer.exe ->) (Apple Inc. -> Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
(explorer.exe ->) (Dolby Laboratories, Inc. -> ) C:\Program Files\Dolby\Dolby DAX2\DAX2_APP\DolbyDAX2TrayIcon.exe
(explorer.exe ->) (Microsoft Corporation -> Microsoft Corporation) C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe <50>
(explorer.exe ->) (Realtek Semiconductor Corp. -> Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(explorer.exe ->) (Realtek Semiconductor Corp. -> Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
(explorer.exe ->) (SEIKO EPSON CORPORATION -> Seiko Epson Corporation) C:\Program Files (x86)\EPSON Software\Epson Printer Connection Checker\EPPCCMON.EXE
(explorer.exe ->) (Skype Software Sarl -> Skype Technologies S.A.) C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.98.3407.0_x64__kzf8qxf38zg5c\Skype\Skype.exe <5>
(Intel(R) Rapid Storage Technology -> Intel Corporation) C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
(NVIDIA Corporation -> Node.js) C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe
(SEIKO EPSON CORPORATION -> Seiko Epson Corporation) C:\Program Files (x86)\EPSON Software\Download Navigator\EPSDNAVI.EXE
(services.exe ->) (Acer Incorporated -> Acer Incorporated) C:\Program Files\Acer\Acer Quick Access\QASvc.exe
(services.exe ->) (Adobe Inc. -> Adobe Inc.) C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
(services.exe ->) (Apple Inc. -> Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(services.exe ->) (Apple Inc. -> Apple Inc.) C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(services.exe ->) (Dolby Laboratories, Inc. -> ) C:\Program Files\Dolby\Dolby DAX2\DAX2_API\DolbyDAX2API.exe
(services.exe ->) (Intel Corporation - Embedded Subsystems and IP Blocks Group -> Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
(services.exe ->) (Intel Corporation - Embedded Subsystems and IP Blocks Group -> Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
(services.exe ->) (Intel(R) CN -> Intel Corporation) C:\Windows\System32\IntelSSTAPO\ParameterService\ParameterService.exe
(services.exe ->) (Intel(R) pGFX -> Intel Corporation) C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_140ca414b7e07d19\igfxCUIService.exe
(services.exe ->) (Intel(R) pGFX -> Intel Corporation) C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_140ca414b7e07d19\IntelCpHDCPSvc.exe
(services.exe ->) (Intel(R) pGFX -> Intel Corporation) C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_140ca414b7e07d19\IntelCpHeciSvc.exe
(services.exe ->) (Intel(R) Rapid Storage Technology -> Intel Corporation) C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
(services.exe ->) (Malwarebytes Inc. -> Malwarebytes) C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
(services.exe ->) (Microsoft Corporation -> Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\PresentationFontCache.exe
(services.exe ->) (Microsoft Windows Publisher -> Microsoft Corporation) C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.23050.5-0\MsMpEng.exe
(services.exe ->) (Microsoft Windows Publisher -> Microsoft Corporation) C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.23050.5-0\NisSrv.exe
(services.exe ->) (NVIDIA Corporation -> NVIDIA Corporation) C:\Program Files (x86)\NVIDIA Corporation\NvTelemetry\NvTelemetryContainer.exe
(services.exe ->) (NVIDIA Corporation -> NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
(services.exe ->) (NVIDIA Corporation -> NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe
(services.exe ->) (Qualcomm Atheros -> Windows (R) Win 7 DDK provider) C:\Program Files (x86)\Bluetooth Suite\AdminService.exe
(services.exe ->) (SEIKO EPSON CORPORATION -> Seiko Epson Corporation) C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S60RPB.EXE
(services.exe ->) (SEIKO EPSON Corporation -> Seiko Epson Corporation) C:\Windows\System32\escsvc64.exe
(svchost.exe ->) (Acer Incorporated -> ) C:\OEM\Preload\FUBService\FUBService.exe
(svchost.exe ->) (Acer Incorporated -> ) C:\Program Files (x86)\Acer\Care Center\ACCStd.exe
(svchost.exe ->) (Apple Inc. -> Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
(svchost.exe ->) (Apple Inc. -> Apple, Inc.) C:\Program Files (x86)\Common Files\Apple\Apple Application Support\secd.exe
(svchost.exe ->) (Intel(R) pGFX -> Intel Corporation) C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_140ca414b7e07d19\igfxext.exe
(svchost.exe ->) (Microsoft Windows -> Microsoft Corporation) C:\Windows\System32\dllhost.exe
(svchost.exe ->) (Microsoft Windows -> Microsoft Corporation) C:\Windows\System32\smartscreen.exe