Gamers are ditching Radeon graphics cards over driver issues
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Danny101
Posts: 2,035 +842
Kudos to Steve Burke for pushing AMD. Even in the confrontations and holding them to account, he's still positive about their success as many are.
Thanks for bringing this up! I had a Red Devil 5700 XT for about two months. Luckily, I had an extended return window through Amazon, which let me get out of it without losing any money.
My issue with the card was very different from most. I have an ASUS PCE AC56 WiFi card installed in my desktop. Never had a problem with it in 6 years. When I installed the 5700 XT, it would somehow disable my wifi card. The workaround was to power discharge the PC for around 5-10 minutes and turn it back on. However, if there was a reboot, the wifi would get disabled again. I reinstalled my old GTX 1060, everything was fine. Reinstall the 5700 XT,WiFi stopped working. And it would stop working prior to the driver install, so it wasn't a driver issue.
I am not sure if it was just that card, or if all of the 5700 XTs would do that. But I already dealt with it for 2 months, I wasn't going to roll the dice again. Now I am just waiting patiently for Ampere.
My issue with the card was very different from most. I have an ASUS PCE AC56 WiFi card installed in my desktop. Never had a problem with it in 6 years. When I installed the 5700 XT, it would somehow disable my wifi card. The workaround was to power discharge the PC for around 5-10 minutes and turn it back on. However, if there was a reboot, the wifi would get disabled again. I reinstalled my old GTX 1060, everything was fine. Reinstall the 5700 XT,WiFi stopped working. And it would stop working prior to the driver install, so it wasn't a driver issue.
I am not sure if it was just that card, or if all of the 5700 XTs would do that. But I already dealt with it for 2 months, I wasn't going to roll the dice again. Now I am just waiting patiently for Ampere.
Evernessince
Posts: 5,469 +6,158
I had the same problem with an ASUS PCE-AC68 and a 750 Ti. This was on my testing rig. The fix was to use newer broadcom drivers not provided by ASUS. Apparently a windows update caused the issue but ASUS never updated the drivers on it's website where as the chipset manufacturer did.
My first graphics card back in like 2004 was a AMD card. The drivers were so bad then that I got a Nvidia card and have only been buying Nvidia for the last 16 years...
I believe the brand of my AMD card was XFX.
I believe the brand of my AMD card was XFX.
https://hothardware.com/news/amd-radeon-driver-issues-navi-users-black-screen-frustration
Clearly AMD is looking to fix whatever needs to be fixed. If your having issues and can aid, it is in everyones interest to fill out the survey and send it along. I think we'd all rather have Nvidia, AMD and soon Intel, be successful. We all win then
Clearly AMD is looking to fix whatever needs to be fixed. If your having issues and can aid, it is in everyones interest to fill out the survey and send it along. I think we'd all rather have Nvidia, AMD and soon Intel, be successful. We all win then
It's kinda funny, but the reason the I left Nvidia years ago was due to fact they just stop supporting features of older cards in newer drivers. Sure, their drivers work better, but for older cards that reason is because they just cut things off they no longer wish to support.
Ever since then, I've switched to AMD. While ATI drivers and cards were generally a dumpster fire, I haven't had huge issues with AMD cards, and definitely not something that DDU wasn't able to solve.
I do agree though that AMD needs to get their **** together on drivers. Some of their long standing bugs are still open. I wouldn't go as far as not recommending their cards though. Know what you're getting and expect to be using DDU at some point.
Ever since then, I've switched to AMD. While ATI drivers and cards were generally a dumpster fire, I haven't had huge issues with AMD cards, and definitely not something that DDU wasn't able to solve.
I do agree though that AMD needs to get their **** together on drivers. Some of their long standing bugs are still open. I wouldn't go as far as not recommending their cards though. Know what you're getting and expect to be using DDU at some point.
Frankly, I think AMD should just buy DDU and bundle it into their driver installs.
DDU is an absolute necessity with AMD. Unfortunately, that means that NVIDIA has a better driver update system. In essence, that's pretty much all it is.
If you can't be bothered to use DDU then get an NVIDIA, but just so people know, DDU supports NVIDIA as well. They're not 100% immune from driver detritus either. ?
m3tavision
Posts: 1,435 +1,219
Look at how many brand new nVidia fans have appeared here, because of this article.
So many new faces, that are just badmouthing AMD out of nowhere. As if these people didn't have accounts anywhere, on any forums, until they bought a 5700..? Who are all these people, that everyone is claiming is having a new Adrenalin issue?
Even the people on reddit with legit issues, are finding out it's a hardware conflict, and/or an actual bad card (bad memory). Or they don't cycle their monitor after new freesync updates, etc.
So many new faces, that are just badmouthing AMD out of nowhere. As if these people didn't have accounts anywhere, on any forums, until they bought a 5700..? Who are all these people, that everyone is claiming is having a new Adrenalin issue?
Even the people on reddit with legit issues, are finding out it's a hardware conflict, and/or an actual bad card (bad memory). Or they don't cycle their monitor after new freesync updates, etc.
m3tavision
Posts: 1,435 +1,219
How many Adrenalin driver have released in the last 5 weeks, since video...?
20.1.2
20.1.3
20.1.4
20.2.1
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treetops
Posts: 3,064 +784
The thing is even when you could opt out of radeon settings (wattman). If you ever installed it. It still lingered, despite ddu. According to one of the driver notes. idk if that was ever corrected.
I wonder how many issues would disappear without it. I currently only have a prob in one game. And with radeon settings if I decide to do some high end ocing.
Not to say I have no had other issues in the past. always be sure to check the most recent driver notes and hit up tech support, they actually do help from time to time.
I wonder how many issues would disappear without it. I currently only have a prob in one game. And with radeon settings if I decide to do some high end ocing.
Not to say I have no had other issues in the past. always be sure to check the most recent driver notes and hit up tech support, they actually do help from time to time.
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jep
krizby
Posts: 429 +286
I still don't understand how you have issue with the 48% figure when you yourself should have been included in it. You were suggesting using a stable driver that is 2 months old, meaning there are serious problems with drivers that have been releasing in the past 2 months.
The question with the poll was:
"With your CURRENT graphics card, have you experienced any serious GPU driver issues in its lifetime? This might include persistent game crashes, black screens, system hangs, broken features, fan issues, clock speed issues, etc."
Maybe 5% of AMD user might have had game crashes, black screen, system hangs; but pretty much the majority of AMD users are suffering from the broken feature (enhanced sync, freesync, PCIe 4.0, Wattman, etc...), fan issues (widely reported), clock speed issues (low 1080p performances).
48% of users having problems does not mean 48% RMA rate, but it lead to a higher RMA than necessary for sure. If you love reading customers feedback on Newegg/amazon, there are plenty of verified reviews on the premium models of 5700XT that go like "game crash/broken driver, return the card for an 2060S/2070S". Of course users with non-returnable cards will just have to live with their purchases. As AdoredTV pointed out, this is anti consumer behavior from AMD and should be addressed before the next generation of GPU coming out.
Or at least reduce the price the justify the additional headaches, I had no problem buying the R9 290 despite its flaws before.
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Evernessince
Posts: 5,469 +6,158
You keep telling me to read the reviews but there's 0% chance you read enough reviews to draw on a conclusion on the 5700 /5700 XT models in general. Unless you are able to read and compile examples as links or all togther, you are submitting nothing more then a mere observation without any hard data to back it up. Anyone can cherry pick a few reviews to fit a narrative. The thing with overall review scores from verified owners is that they are hard data that show an overall overage and give you an idea of the quality of a product. It's a far more valuable metric then an observation.
As a person submitted earlier in this thread, this poll was flawed from how it was conducted, to the questions asked, to the limited audience that could actually take it. It should not be used as a factual basis for anything, period. I should also point out, anyone involved with creating the poll should not vote in said poll (as clearly happened if you look at the article screen shots). Whether they realize it or not, they may be unduly influenced to push for the outcome they expect to happen. After all, they created that poll for a reason and they are much more likely to vote in accordance with that goal, whether they realize it or not. This is just one example. This poll does not measure up to anything that could be considered good data.
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Irata
Posts: 2,288 +4,002
Maybe I did because you did not explitly state where they were used but mentioned your home PC in the same statement, so I assumed the type of system based on that.
Appears to be a case of misunderstanding.
So, to clear things up: were the cards sold directly by ATI / AMD (I.e. branded and not e.g. Sapphire cards) as you mentioned ATI / AMD customer support?
Irata
Posts: 2,288 +4,002
What's with the "beloved" crap? It's a company I personally prefer to others but it's still that - a company. And as such, I expect them to provide a product that does its job for a competitive price. I would in no way tolerate the supposed issues described here - the card would be an RMA very quickly.
That said, I do not have these issues and never had them. Neither the person writing this article nor any of the people they know have these problems as stated.
So why should anyone who is not seeing this issue and not knowing anyone who does raise hell with AMD to fix this. Based on what?
If I did I would return the card and let AMD know they need to do better if they wanted my money but my RX 550 worked flawlessly, the iGPU in my Ryzen 2500u does, whatever was in my old Bulldozer laptop did (same for my wife's laptop) and now the RX5500XT in my new PC does.
Maybe I got lucky but that's four out of four going back years, so what should I complain about?
Ludak021
Posts: 775 +590
You have no idea how hard is to register on TS these days. Hell, I made an account long time ago, and then with new firefox versions that block tracking and intrusive cookies I could no longer log in here. So these new users might be old readers, you don't need account to read stuff here. This article probably provoked some of them to make an account to comment.
As for the other stuff you wrote, I agree. Just keep in mind that there are basic users that buy card install drivers, use the card. It stops working, starts working again, then stops again, then older drivers don't work either, they RMA. They don't need to know where exactly the issue is, not their job.
edit: also pushing 5600xt, that went through factory overclock last minute, out of spec, is being recommended here widely. That certainly doesn't help the issue. (don't ask me about the details, you have an usual hour long video on GN about it)
Yes it can!!!!!!!!
The computer is grounded and TV's/monitors aren't and a high voltage difference will exist between the computer ground and the TV/monitor ground.
HDMI cables are grounded so when you connect it, the computer ground pulls power from the monitor. This means every time you connect or disconnect the HDMI cable, it sparks and at some point could damage the video card or the monitor.
There is two ways to deal with this, 1 unplug everything and then connect the HDMI or 2 ground the monitor/TV.
Grounding a TV is easy, just buy a powerbar with coax connectors and run a cable from it to the antenna connection on the back of the set.
Grounding a monitor is much more complex because it is a two prong powered device.
The goal is to some how run a wire from the monitors frame to the power line ground, but this requires good electronics skills.
So the Tv option is the safest and DIY.
I haven't owned a Radeon/ATI card in well over a decade...maybe 15 years ago for one of my first systems...driver issues were an issue back then, sad to see this continue in 2020. I was really considering Navi for my next upgrade as AMD has come a long way the past 2-3 years. But as awesome as the hardware might be, if the software isn't up to snuff, then there's no point in buying it . 
I love competition, but it's gotta be competitive. C'mon AMD, you can do better!
I love competition, but it's gotta be competitive. C'mon AMD, you can do better!This happened after everything had already been connected and working.
kcwilsonii
Posts: 17 +7
Driver issues have always been AMD's problem. I did the same thing and tried AMD years ago, but regularly ran into driver problems. Switched to NVIDIA and rarely have any problems these days and their driver support is excellent.
Actually looking forward to Intel putting out a discrete GPU. Their stuff tends to be pretty solid hardware and driver wise. NVIDIA has been pricing GPUs too high with little upside to all the money you could spend for several years. Hoping pricing and competition starts bringing better value to dollar spent.
Actually looking forward to Intel putting out a discrete GPU. Their stuff tends to be pretty solid hardware and driver wise. NVIDIA has been pricing GPUs too high with little upside to all the money you could spend for several years. Hoping pricing and competition starts bringing better value to dollar spent.
Electronics fail in strange ways, sometimes you get sparks and flames and other times you get intermitent unexplained problems.
The fact is that you at some point conneted a grounded device to an ungrounded device!
The manufatures manuals suggest unpluging everthing before connecting equipment but they don't say why!.
I am a electronics technician and have grounded all of my eletronics to avoid this problem.
If your interested, do a google search for sparking HDMI or sparking USB and you will see the destruction going on when conneting grounded to ungrounded devices.
Same here, I joined to say this. "AMD" or Radion more accurately, have had terrible drivers since ATI owned it. I had high hopes, as an AMD CPU fanboy for years, that the AMD purchase of the product would yield good drivers given time. That seems not to have been the case, and while I still purchase AMD CPUs, I refuse to install their video cards. It's really sad, because some of their product lines have been far superior to nvidia offerings but for the lack of solid drivers.
The conspiracy theorist in me almost believes that there is code in place either natively in Windows or in some nvidia/intel driver which purposefully destabilizes their cards. I just don't see how they can be so good in other aspects yet consistently botch the drivers, ruining the user experience. The other thought I have is that the driver writers are still the same people they were with ATI, and should have long since been replaced.
krizby
Posts: 429 +286
Techspot best graphic cards 2020 article has been revised to accommodate the driver issues with AMD
About time though, people voted with their wallets and 2060 Super and 2070 Super have always been the better cards according to Steam Hardware Survey
Steam Hardware Survey
Note: These 4 GPUs were all released on July 2019, meaning 2060S/2070S have had higher market adoption rate.
About time though, people voted with their wallets and 2060 Super and 2070 Super have always been the better cards according to Steam Hardware Survey
Steam Hardware Survey
Note: These 4 GPUs were all released on July 2019, meaning 2060S/2070S have had higher market adoption rate.
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